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Managing Your Funds: Deposits and Withdrawals at Spinit

We understand that clear and straightforward processes for managing your funds are essential. Navigating deposits and withdrawals at Spinit is designed to be as transparent as possible. This guide outlines the steps involved, from funding your account to cashing out your winnings.

Making Your First Deposit

Once you have successfully registered an account, logging in is the first step towards making a deposit. You can then access the cashier section of your account. Here, you will find a range of payment methods available to New Zealand players. We recommend reviewing the available options to select the one that best suits your needs.

  1. Log in to your Spinit account using your registered email and password.
  2. Navigate to the 'Cashier' or 'Deposit' section, typically found in your account menu.
  3. Select your preferred deposit method from the available options.
  4. Enter the desired deposit amount. Please note any minimum deposit requirements that may apply.
  5. Follow the on-screen prompts to complete the transaction. This may involve details specific to your chosen payment method.
  6. Once confirmed, your deposit should reflect in your Spinit account balance shortly after.

We support transactions in New Zealand Dollars (NZD) for your convenience. While most deposits are processed instantly, the exact timing can depend on your chosen payment provider.

Requesting a Withdrawal

When you are ready to withdraw funds, the process is initiated through the same 'Cashier' section. Before you can request a withdrawal, it is important to ensure that your account has completed the necessary Know Your Customer (KYC) verification. This is a standard procedure designed to protect both your account and our platform.

The KYC process requires submission of specific documents, such as proof of identity, proof of address, and proof of your payment method. Details on the required documents and how to submit them can be found in the 'My Account & Verification' section of our Help Centre. Our team aims to process these verifications efficiently.

  1. Log in to your Spinit account.
  2. Access the 'Cashier' or 'Withdrawal' section.
  3. Ensure your KYC verification is complete. If not, follow the instructions to submit the required documents.
  4. Select your preferred withdrawal method. Note that withdrawals are typically processed back to the original deposit method where possible.
  5. Enter the amount you wish to withdraw. Be aware of any minimum withdrawal limits.
  6. Confirm your withdrawal request. You will receive a confirmation once it has been submitted.

Withdrawals are generally processed within three business days. The final time it takes for the funds to appear in your account will depend on the specific payment provider you have selected. Higher withdrawal limits may be available for players in our VIP programme.

Support and Security

Our customer support team is available 24/7 via live chat and email to assist with any questions you may have regarding deposits, withdrawals, or account verification. We employ SSL encryption to ensure all your transactions and personal data are kept secure.

Understanding Our Deposit and Withdrawal Timelines

When you choose to deposit or withdraw funds with Spinit, we aim for clarity. The processing times can vary, influenced by the method you select, our internal checks, and the procedures of external financial institutions.

Deposits: Instant Access to Play

Most deposits made through common payment methods are processed instantly. This ensures that you can begin playing your favourite pokies or placing sports bets without undue delay. While we do not specify minimum or maximum deposit amounts for all methods, and there are generally no fees applied by us, it is always advisable to check with your specific payment provider for any potential charges they may impose.

Withdrawals: What to Expect

Withdrawals are a multi-stage process. Our internal processing aims to complete within 3 business days. Following this, the final arrival time at your account depends on the chosen withdrawal method. It is important to note that all withdrawals require prior KYC (Know Your Customer) verification to be completed. This is a standard procedure to ensure account security and prevent fraudulent activity.

Withdrawal MethodEstimated Processing Time (from Spinit's approval)
Bank Transfer / CardUp to 3 business days
New Zealand Dollar (NZD) TransfersUp to 3 business days

Please be aware that the 'business days' typically exclude weekends and public holidays. Therefore, withdrawals initiated late on a Friday or just before a public holiday may experience slightly longer overall processing times as they will only be actioned on the next business day.

Key Factors Affecting Withdrawal Speed

  • **KYC Verification:** This is a mandatory step. Ensure all requested documents are submitted promptly to avoid delays. Verification is typically processed once all required documents are received.
  • **Chosen Withdrawal Method:** Different banks and payment providers have their own processing schedules.
  • **Weekend and Public Holidays:** As mentioned, these periods can extend the overall time it takes for funds to reach your account.

We strive to process withdrawals as efficiently as possible while maintaining the security of your account and funds. For the fastest experience, ensure your account is verified and be mindful of banking schedules.

Navigating Common Account Queries

We understand that managing your account, especially concerning deposits and withdrawals, can sometimes raise questions. We aim to provide clear guidance so you can resolve any issues promptly and continue enjoying your gaming experience.

Deposit Issues

If your deposit does not appear in your account, the first step is to confirm that the transaction was successfully initiated from your end. Please check your bank or payment provider's statement for confirmation of the charge.

If the charge appears on your statement but the funds have not reached your Spinit account, it may be due to a temporary processing delay or an issue with the payment method. In such cases, please contact our customer support team with the transaction details. Providing a screenshot of your transaction confirmation or a bank statement snippet showing the charge can significantly speed up our investigation.

Withdrawal Delays

Withdrawal times can vary depending on the chosen payment method and the verification status of your account. Our standard processing time for withdrawals is within 3 business days, but the final arrival time depends on your bank or payment provider.

If you are experiencing a delay that exceeds the expected timeframe, please ensure that your Know Your Customer (KYC) verification is complete. This is a standard requirement for all players and is necessary before withdrawals can be processed.

You can check your verification status in the 'My Account' section. If your KYC documents have been submitted and approved, and your withdrawal is still pending beyond the expected timeframe, our support team will investigate the matter further. Having your transaction ID and withdrawal request details readily available will assist us in providing a swift resolution.

Declined Transactions

Card declines or other payment method rejections typically originate from the player's bank or payment provider. This can occur for various reasons, such as insufficient funds, incorrect card details, or security protocols set by your financial institution.

We recommend contacting your bank or payment provider directly to understand the specific reason for the decline. If they confirm that no issues exist on their end and you continue to experience problems, please reach out to our support team so we can review the situation from our side.

For any account-related queries, our customer support is available 24/7 via live chat and email at support@spinit.com. We are here to assist you in resolving any issues you may encounter.