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Understanding Your Data with Spinit

When you choose to play with us at Spinit, we collect certain information to ensure a secure and functional experience. This data collection is standard practice and aligns with regulatory requirements for online operators. We gather information at specific points in your journey with us, from initial registration through to account management and gameplay.

Account and Personal Information

At the outset, during registration, we collect fundamental personal details. This includes your name, date of birth, gender, email address, and mobile number. This information is essential for setting up your unique account, verifying your age and identity, and for communication. We also record your chosen currency, with New Zealand Dollars being available.

Technical and Usage Data

Throughout your time with us, we gather technical data related to your device and how you interact with our platform. This includes your IP address, browser type, operating system, and information about your gaming sessions. This data helps us ensure the smooth operation of our website, troubleshoot any potential issues, and maintain system security. It is collected automatically as you navigate and play.

Payment and Transaction Details

When you make deposits or withdrawals, we process financial transaction data. This includes details of the payment method used, transaction amounts, and dates. This information is critical for managing your funds securely and accurately, and for fulfilling our regulatory obligations concerning financial reporting and fraud prevention. This data is collected at the point of each transaction.

Verification Information

To comply with regulations and safeguard all players, we require identity verification (KYC). This process is initiated before withdrawals can be processed. We collect documents such as proof of identity (e.g., passport, driver's licence), proof of address (e.g., utility bill), and proof of payment method. This information is collected solely for verification purposes and is handled with the utmost security.

Data Collection Points in Your Journey

**Registration:** Name, date of birth, gender, contact details, currency preference.
**Gameplay & Navigation:** Technical data, IP address, usage patterns (collected automatically).
**Deposits & Withdrawals:** Payment method details, transaction amounts, dates (collected at the time of each transaction).
**Withdrawal Processing:** Identity, address, and payment method verification documents (collected when required for withdrawal).

Our Approach to Your Data

We handle your information with care and purpose. Our data processing is centred around providing you with a secure and enjoyable experience, while also meeting our operational and legal responsibilities. Understanding how we use your data is key to building trust.

Core Purposes for Data Processing

Account Management: This is fundamental to your experience. We process data to create and maintain your Spinit account, allowing you to log in, manage your profile, and access all our services, from casino games to sports betting.

Payment Processing: To facilitate your deposits and withdrawals, we process financial transaction data. This ensures that funds are handled securely and accurately, whether you are topping up your account or cashing out winnings.

Fraud Prevention and Security: Protecting both you and us from fraudulent activity is a priority. We use data to verify your identity (KYC), monitor for suspicious behaviour, and maintain the integrity of our platform, ensuring a safe environment for all players.

Marketing Communications (with your consent): We may use your data to inform you about new promotions, features, or exciting developments at Spinit. This is only done with your explicit consent, and you always have control over your marketing preferences.

Legal and Regulatory Obligations: We are required to comply with relevant laws and regulations. This involves processing data to meet these obligations, which can include age verification, anti-money laundering checks, and reporting requirements.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above. This includes periods required for account operation, transaction history, and to meet our legal and regulatory commitments. Once data is no longer needed for these purposes, it is securely disposed of in accordance with our data retention policies.

Your Privacy at Spinit: Understanding Your Rights

We understand that protecting your personal information is important. As a player with us, you have specific rights regarding how your data is managed. These rights are in place to ensure transparency and control over your information.

Key Privacy Rights and How to Exercise Them

You have the right to access, rectify, and, in certain circumstances, restrict or object to the processing of your personal data. You also have the right to data portability. We have established clear channels for you to exercise these rights.

**Right of Access:** You can request a copy of the personal data we hold about you. This helps you understand what information we have and why we process it.

**Right to Rectification:** If you find that any of your personal data is inaccurate or incomplete, you can ask us to correct it.

**Right to Erasure (Right to be Forgotten):** You have the right to request that we delete your personal data. However, this right is not absolute and may be limited by our legal and regulatory obligations, such as those related to gaming regulations and anti-money laundering laws. We must retain certain data for specified periods.

**Right to Restriction of Processing:** You can request that we limit the way we process your personal data. This means we would only store your data and not perform any further processing, again subject to our legal duties.

**Right to Object:** You have the right to object to the processing of your personal data under certain conditions, particularly if the processing is based on legitimate interests or for direct marketing purposes.

**Right to Data Portability:** You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

Exercising Your Rights

To exercise any of your privacy rights, please contact our Customer Support team. You can reach us 24/7 via live chat directly on our website or by emailing support@spinit.com. When you make a request, we will need to verify your identity to ensure we are releasing your data to the correct person. We aim to respond to all valid requests within the timeframe stipulated by applicable data protection laws.

Please note that while we respect your rights, some requests may be subject to limitations. For instance, our regulatory obligations require us to retain certain personal data for a specific duration, even if you request its deletion. We will always inform you if your request cannot be fully accommodated due to such legal requirements.