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Our Commitment to Responsible Play

At Spinit, we believe that entertainment should always be responsible. We provide a range of tools designed to help you manage your gaming experience and maintain control. These features are accessible through your account settings and are available to all our players.

Managing Your Limits

We offer several ways to set financial and time-based limits. These can be adjusted at any time, though increases or removals may be subject to a 24-hour waiting period to ensure thoughtful decision-making.

**Deposit Limits:** Set a maximum amount you can deposit within a specific period (daily, weekly, or monthly). This helps manage your spending.
**Loss Limits:** Define the maximum amount you are comfortable losing over a set timeframe (daily, weekly, or monthly). Once this limit is reached, you will be unable to continue playing with real money for that period.
**Session Limits:** Establish a maximum duration for each gaming session. You will receive a notification when your set time is nearly up, allowing you to decide whether to continue playing.

Understanding Your Play

Staying aware of your gaming activity is key to responsible play. We provide tools to help you monitor and remain grounded.

**Reality Checks:** These are timed pop-up notifications that appear at regular intervals you set. They show your elapsed time and net winnings or losses for the session, offering a moment to reflect on your play.
**Cool-Off Period:** If you wish to take a short break from gaming without closing your account, you can implement a cool-off period lasting from 24 hours up to six weeks. During this time, you will not be able to deposit or play.

Taking Extended Breaks

For players who need to step away for a longer duration, self-exclusion is a definitive option. This tool allows you to block access to your account for a period of your choosing, from six months to five years, or permanently.

To activate or adjust any of these responsible gambling tools, please navigate to the 'Responsible Gambling' section within your account settings. Should you require any assistance or wish to discuss these options further, our customer support team is available 24/7.

Understanding Your Play: Signs and Self-Checks

Engaging in casino games and sports betting should primarily be a form of entertainment. We encourage all our players to approach gambling with a clear understanding of its nature. It is designed for enjoyment, not as a guaranteed source of income or a solution to financial difficulties. Recognising the signs of problematic gambling is an important step in maintaining a healthy balance.

Common Indicators of Problematic Gambling

Chasing losses: Spending more money to try and win back money that has already been lost.

Gambling with money needed for essentials: Using funds meant for rent, bills, or food to gamble.

Neglecting responsibilities: Prioritising gambling over work, family, or personal commitments.

Lying about gambling habits: Hiding the extent of gambling activity from friends or family.

Experiencing negative emotions: Feeling stressed, anxious, or depressed due to gambling, but continuing to play.

Increasing bet sizes or frequency: Needing to bet more to achieve the same level of excitement.

Feeling restless or irritable when not gambling: Experiencing withdrawal symptoms when unable to play.

Simple Self-Checks for Responsible Play

Taking a moment to reflect on your gambling habits can be beneficial. Consider these simple questions:

Do I view gambling as entertainment, or as a way to make money?

Can I afford to lose the amount of money I am spending on gambling?

Have I set limits on my spending and time, and am I sticking to them?

Are my gambling activities negatively impacting my relationships, work, or other important aspects of my life?

Do I feel pressure to keep gambling, even when I don't want to or can't afford to?

If your answers suggest that gambling is becoming more than just entertainment, or if you are concerned about your habits, it is important to take action. We provide tools and resources to help you maintain control. You can set deposit limits, time limits, or opt for self-exclusion through your account settings or by contacting our support team. For additional support, please visit our Responsible Gaming section.

Support and Responsible Play Resources

At Spinit, we are committed to providing a secure and enjoyable gaming environment. We understand that sometimes players may need assistance or wish to explore resources related to responsible gambling. We have compiled information on the support available, both internally and externally, to help you maintain a balanced experience.

Our Internal Support Channels

Our dedicated customer support team is available around the clock to assist you with any questions or concerns you may have. Whether it's about account management, payments, or understanding our platform, we are here to help.

**Live Chat:** Available 24/7 for immediate assistance directly on our website.

**Email:** Contact us at support@spinit.com for detailed enquiries.

External Responsible Gambling Resources

For players who wish to explore additional support or information regarding responsible gambling, a number of organisations offer valuable resources. These services are independent and provide confidential guidance.

**Problem Gambling Foundation of New Zealand:** Offers free, 24/7 confidential support via phone (0800 654 655) and online.

**Gambling Helpline New Zealand:** Provides counselling and support for problem gambling.

**GamCare:** A leading provider of information, advice and support for anyone affected by problem gambling.

**Gamblers Anonymous:** A fellowship of people who have found a way to live without gambling.

**Gambling Therapy:** Offers online support and counselling for individuals and their families affected by problem gambling.

Considering Your Well-being

We encourage open communication about gambling habits. If you find that gambling is no longer a source of enjoyment or is impacting other areas of your life, it is important to take proactive steps. This might involve speaking with trusted family members or friends, or seeking professional guidance from the resources listed above.

Taking action early can make a significant difference. Our responsible gambling tools, such as self-exclusion and deposit limits, are also available within your account settings to help you manage your play.